All about shopping in our store: If you have any questions or concerns, please do not hesitate to contact Slunks European Customer Support at +420 602 652 151 or firstname.lastname@example.org We will return all inquiries within 24 hours. PAYMENT INFORMATION EUR acount/payment: 2600363613/2010 IBAN: CZ6820100000002600363613, BIC/SWIFT: FIOBCZPPXXX Name of bank: Fio Banka a.s., Prague, Czech Republic, European Union CZK acount/payment: 2300363611/2010 IBAN: CZ8720100000002300363611, BIC/SWIFT: FIOBCZPPXXX Name of bank: Fio Banka a.s., Prague, Czech Republic, European Union SHIPPING & DELIVERY We do our very best to ship any orders placed Monday – Friday before 12pm that same day. In some cases, it may take 1 to 3 business days to process depending on order volume and product availability. Upgrading your shipping from ground to express expedites the shipping portion of your order only. Our warehouse does not ship on Saturdays and Sundays and on major holidays. Shipping resumes on Monday or next business day after major holiday. If you need additional information or have questions regarding order, please contact Slunks European Customer Support at +420 602 652 151 or email@example.com. Our customer service hours are Monday – Friday from 9:30am-5:30pm. CANCELATIONS Once an order is submitted, you cannot make changes. This includes size changes, shipping information, cancellations and promotional codes. Please contact us as soon as possible so we can stop the order from shipping to you. For assistance please contact Slunks European Customer Support at +420 602 652 151 or firstname.lastname@example.org. Please have your order number ready. EXCHANGES Please follow our return process outlined below and if you are unsure or have questions to ensure correct size or type of board, etc. for exchange; please reach out to Slunks European Customer Support at +420 602 652 151 or email@example.com. Please have your order number ready.
- Please ship all returns and exchanges to address:
- Slunks merchandise must be received within 30 days of shipment date.
- Merchandise must be in saleable condition with all tags attached.
- No used merchandise will be accepted and any sent to Slunks.eu, will be immediately returned to sender at sender’s expense and no credit given.
- Refunds for merchandise, including items received as gifts, will be credited to the purchaser’s original form of payment for the price paid less the original shipping charges (if applicable) and if used our automated return label, return shipping charges.
- Refunds will post to the customer’s account within approximately 7 days after return processing date. Depending on your financial institution, it may take up to two billing cycles for the credit to appear on a monthly statement.
- Please ship all returns and exchanges to address:Slunks European Distribution center, TAKOMA SOLO s.r.o. Stock area, Stanislava Maliny 464, 397 01 Pisek, Czech Republicnoting if you want to return or exchange, if you do prefer to exchange please note size and style you are exchanging for.